3 Ways to Alienate Your Customer without Saying a Word
January 7, 2015
Have you ever been discussing a property and begin to notice a change in your customers demeanor? You thought everything was going well; they seemed to be interested but then suddenly, they become distant and you know you won’t see them again. What happened? Maybe you’re not aware of one of these three common ways you can alienate customers: You Didn’t Listen Active listening is one of the most important nonverbal sources of communication in sales. It means listening to what clients are saying and not just hearing their words. When you understand the hidden meaning of your conversation, you can determine the real objectives,